This privacy and personal data protection policy explains how and for what purposes Voller Kaubandus OÜ and Voller Sisustus OÜ collect, process and share the data of website visitors, including people who send enquiries or enter into customer agreements.
When processing your personal data, we follow Regulation (EU) 2016/679 (the General Data Protection Regulation), the Estonian Personal Data Protection Act and other applicable legislation.
1. Whose data do we process?
Voller Kaubandus OÜ and Voller Sisustus OÜ process the data of people who have expressed an interest in our services or products, for example by contacting us through a form or email, and people who have used or are currently using our services. This includes regular customers and people who have contacted us in the past, including inactive customers. We may also use information obtained from public sources, including public information received through a third-party recommendation.
2. Purposes of processing personal data
Voller Kaubandus OÜ and Voller Sisustus OÜ process customers’ personal data to fulfil contractual obligations. We use customers’ personal data and information provided by them to offer existing and potential customers a higher-quality service and more accurate information.
We collect data from the marketing channels of Voller Kaubandus OÜ and Voller Sisustus OÜ, including the website and social media, to assess how well those channels work and whether they are fit for purpose. Where possible, we also collect information about potential customers’ interests and objectives so that we can improve customer communication, better understand customers’ actual needs, provide a higher-quality service and more accurate information, and improve the usability and functionality of www.voller.ee.
3. Voller Kaubandus OÜ and Voller Sisustus OÜ process personal data for the following purposes:
- creating and managing a customer database;
- offering customers new products and services and improving existing products and services;
- responding correctly to enquiries from customers and potential customers;
- analysing and improving services;
- managing and improving marketing channels, including the website.
4. How Voller Kaubandus OÜ and Voller Sisustus OÜ collect personal data
We collect personal data directly from data subjects with their consent, for example through email, enquiry forms and feedback forms, including when a person agrees to receive messages from us.
5. Personal data processed by Voller Kaubandus OÜ and Voller Sisustus OÜ:
- Contact details: name, postal address, email address and telephone number.
- Data created when completing an enquiry, contact or customer-agreement form or sending an email: company name, personal identification code or registry code, VAT number, legal address, customer preferences relating to the products and services offered by Voller Kaubandus OÜ and Voller Sisustus OÜ, information entered in feedback or enquiry forms and information sent by email.
- Automatically collected data: data received from the user’s web browser, such as browser type; device type; language; referring website address; pages viewed; time spent on particular pages; IP address; and similar website statistics.
- Other personal data: information that you have made public or made available to us through third-party social networks such as Facebook or Instagram.
6. Sharing personal data by Voller Kaubandus OÜ and Voller Sisustus OÜ
Voller Kaubandus OÜ and Voller Sisustus OÜ do not transfer customer data outside the European Economic Area and do not share personal data with third parties except where there is a lawful basis for doing so. The data are used only for customer communication and product or service development.
7. Retention and security of your personal data
Voller Kaubandus OÜ and Voller Sisustus OÜ may send customers information about services, offers and news if the customer has provided contact details or agreed to receive information from us. We will continue sending such information until the customer asks us to stop.
Voller Kaubandus OÜ and Voller Sisustus OÜ retain personal data for as long as necessary to achieve the purpose for which they were collected. The retention period also depends on the need to answer data-subject requests, resolve issues and comply with statutory document-retention requirements.
If the law does not require us to retain personal data and Voller Kaubandus OÜ and Voller Sisustus OÜ no longer need them, we delete the data. We may then use the information only for statistical purposes and only in anonymised form.
If you have questions about the retention or security of your personal data, please contact us at voller@voller.ee.
8. Your rights
You have the right to access your personal data processed and retained by Voller Kaubandus OÜ and Voller Sisustus OÜ and to request the correction of inaccurate data. Where processing is based on consent, you may withdraw that consent at any time. If you have questions about your rights, please email voller@voller.ee.
9. Cookies
A cookie is a file stored on your computer or device when you visit a website. It remembers your actions and preferences, such as language selection, so that you do not have to enter them again every time you return.
Types of cookies:
- Strictly necessary cookies enable the website to function; without them, essential parts of the site cannot be used.
- Functional cookies enable additional features and personalisation.
- Analytics cookies collect non-personalised information about website visitors and use of the website so that we can measure and improve its performance.
- Advertising or marketing cookies help show relevant advertising, measure the impact of campaigns and build an interest profile used to personalise advertising on other websites. The information is collected in non-personalised form.
You can block all or some cookies in your browser settings. If you block cookies, however, some parts or functions of our website—or the website as a whole—may not be available.